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‘Fear and Blame Culture’ Must Be Addressed - LGO Wales


 
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Angela Wales



Joined: 11 Dec 2005
Posts: 4204
Location: Wales / Cymru

PostPosted: Mon Oct 08, 2018 1:18 pm    Post subject:
‘Fear and Blame Culture’ Must Be Addressed - LGO Wales
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A “fear and blame” culture within Welsh public sector bodies must be tackled if lessons are to be learnt from complaints, a new Ombudsman report has found


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Commenting on the report, Public Services Ombudsman for Wales, Nick Bennett, said:

“I am concerned that some public sector bodies are stuck in Groundhog Day mode where patterns of poor quality complaint handling are repeated endlessly.

“A fear and blame culture and a general defensive attitude towards complaints need to be tackled by senior staff to ensure these patterns don’t continue.


https://www.ombudsman.wales/blog/2018/03/22/fear-and-blame-culture-must-be-addressed/

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“I am hopeful that new Ombudsman legislation, if passed by the Assembly, will allow the gathering and reporting of consistent and comparable data across public services in Wales.”
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Angela Wales



Joined: 11 Dec 2005
Posts: 4204
Location: Wales / Cymru

PostPosted: Sat Oct 13, 2018 12:05 pm    Post subject:
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Angela Wales



Joined: 11 Dec 2005
Posts: 4204
Location: Wales / Cymru

PostPosted: Sat Oct 13, 2018 12:06 pm    Post subject:
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